Mama est. Tote Bag

At Boon, our mission is to provide you with high-quality, carefully crafted and curated products. We understand that sometimes circumstances may require a return or refund. To ensure a smooth process, please review our policy below:

Returns:

We accept returns within 5 days of the delivery date. The item must be unused, in its original condition, and in the original packaging. You will be required to provide a receipt or proof of purchase. Handmade items may vary slightly in appearance, as they're unique creations. If your return is approved, we'll initiate a refund or offer store credit.

Refunds:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied within a certain number of days (this duration may vary based on payment method).

Exchanges:

We will in some circumstances offer direct exchanges.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us immediately with photos of the product and packaging. We'll work with you to arrange a return, replacement, or refund as deemed appropriate.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will cover the return shipping costs.

Custom and Personalized Orders:

Unfortunately, we cannot accept returns for custom or personalized orders unless they arrive damaged or defective. Please ensure all details provided for custom orders are accurate before placing the order.

Contact Us:

If you have any further questions or need assistance regarding returns or refunds, please reach out to our Whatsapp at +233545297221

By purchasing from Boon, you agree to and accept these terms and conditions.

Thank you for supporting out business. Your satisfaction is our priority.